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03 February 2017

A further reminder regarding through check-in when customers are travelling on separate tickets

Through check-in is possible when a customer has separate BA-125 or any oneworld partner tickets issued in the same booking and they are travelling on connecting flights between BA and/or a oneworld partner.

It is not possible when tickets are issued on completely separate PNR’s, whether these are all BA-125 or on any other carriers’ tickets.

The following table may help: -

Ticket Type

Tickets issued in the same booking Through Check-in Possible?

Tickets issued in separate bookings Through Check-in Possible?

All BA-125 tickets

Yes

No

Mix of BA-125 and other oneworld

Yes

No

All oneworld in the same PNR

Yes

No

Any non-oneworld ticket

No

No

Note: Through-check is for travel on BA or any oneworld airline, not possible when travelling on other carriers.

It is important that younever advise customers that the airports may be able to through check-in when they have tickets issued on separate bookings, as the airport teams are unable to assist resulting in frustration for the customer at check-in.

In addition to not being eligible for through check-in, customers travelling on separate tickets issued on different PNR’s will need to collect their bags at the transit point and re-check in, their baggage allowance and lounge access may differ depending on the fare paid for each sector and Conditions of carriage guidelines only apply for the disrupted sector and not on any separate connection.