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16 February 2017

Industrial action 17-20 February 2017

All British Airways customers will be able to fly to their destinations between Friday 17th and Monday 20th February 2017 despite 4 days of proposed industrial action by Mixed Fleet Unite, which represents one of our five cabin crew fleets.

As part of our contingency plan, we will be merging a very small number of flights to and from Heathrow, equating to about 1% of flights across our global network. Customers affected are being contacted with the options available for them.

Advice for customers:

· All flights to and from London Gatwick will operate as normal.

· All flights to and from London City will operate as normal.

· The vast majority of flights to and from London Heathrow will operate as normal.

· As part of our contingency plan, we will be merging a very small number of flights to and from Heathrow. This will mean some customers will travel slightly earlier or later in the day than their original booking.

· Customers affected are being contacted with the options available for them.

· Customers should be advised to check MMB for the status of their flight.

 Advice for Travel Trade:

· Travel trade will be notified if their customer is impacted through the flight status in the PNR which will show which flight their customer has been rebooked onto.

· They can use the information in the PNR or Flight Information on ba.com (RTAD) to determine the status of the flight.

· All impacted customers will be rebooked onto alternative flights. If this is not suitable follow standard guidelines for cancellations.