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28 November 2017

Coastal Aviation Update

By Coastal Aviation

Last Monday, I promised you we were going to make some operational changes across the entire Coastal Aviation network. I am writing to let you know those changes have been fully implemented.

For the majority of flights, Coastal Aviation has adapted a 'safety pilot' system.  There will be two pilots in the cockpit.The only way a flight will be operated by a sole pilot will be if they are one of our most experienced pilots. These pilots will not only be highly experienced, with experience in bush conditions here in Tanzania, but their experience will be entirely accident-free.

If you have questions about your specific flight or your specific route, please do not hesitate to reach out and contact me directly. We have established 'communicate@coastal.co.tz' as a 'Tourism-Industry hotline'. If you have questions, we'll have answers for you as soon as humanly possible.Our commitment is simple - we want take safety to a higher level.  

To that end, we are making a few other changes over the next few weeks. Next week, I'll be able to tell you more about a complete, top-to-bottom third-party aviation auditor that we've hired to do an exhaustive review of all our systems, processes, protocols and management. We will leave no stone unturned in our quest to become that aviation company. We are committed to doing everything we can to ensure a fatal accident never happens again. We will have more information shortly, but in the meantime, I wanted to ensure you were kept up to speed on the changes we're implementing. If you have further questions, comments or concerns, don't hesitate to contact me.