fastjet offers fully flexible date changes

TRAVEL NEWS | COVID-19 RELATED UPDATES

Update: Monday 16 March 2020 | 5:00pm

Given the ongoing developments regarding COVID-19, fastjet acknowledges that customers may wish to amend their travel plans for a future date.  

Effective tomorrow, 17 March 2020, fastjet will extend unlimited booking changes, with no change fees applicable, to all customers that choose to delay their travel plans.

Unlimited changes will be permitted up to 24 hours before the scheduled flight departure. Airfare differences may apply, and no downgrading is permitted. Rebooking to an alternate travel date is permitted for any future travel date. This flexible change policy shall apply for the period 17 March to 30 June 2020. No refunds are permitted.

 

Update: Monday 16 March 2020 | 10:30am

Following the address by South Africa’s President Cyril Ramaphosa, on Sunday 15 March 2020, we would like to reassure all our customers that our international flight schedule between Zimbabwe and South Africa and our local domestic schedule in Zimbabwe are unaffected, operating as planned.

We shall continue to apply all precautions and measures to ensure the safety and well-being of our customers and staff remain our top priority.

In the event of any change to our operational schedules or business processes,  affected customers will be contacted using the details provided at the time of making the reservation. We will also provide updates via our website and social media channels. Customers with bookings secured via a Travel Agent or third-party service provider, will be informed via their Travel Agent.

We will be supporting all measures implemented to help us all in overcoming the challenges that COVID-19 presents. We thank you for your continued support and understanding in advance of any changes that may result due to any extraordinary circumstances.

 

Update: Friday 13 March 2020 | 10:30am

Travel in Confidence

We are committed to the people and the communities we serve. The safety and wellbeing of our customers and staff is our top priority.

Appreciating the travel necessity for many of our customers, we remain committed to the highest standards of safety and hygiene as we continue to serve all our destinations.

We would like to share some information to help you travel with confidence.

Coronavirus

The outbreak of the 2019 Novel Coronavirus, or COVID-19 as is the scientific name of the disease, has been labelled by the World Health Organisation (WHO) as a pandemic.

The World Health Organization (WHO) have stated that the containment of this virus is feasible and must remain a top priority.  

We all have a part to play to prevent the spread.

Staying Safe When Flying

Our Aircraft Cabin

In addition to our cleaning routines, our aircraft cabins are also disinfected. We follow the latest hygiene protocols and cleaning procedures, in accordance with the WHO and aviation standards, using approved products.

We care about your peace of mind, and that is why we have increased the frequency with which we apply our cleaning and disinfection procedures.

Our Staff

Our staff receive regular briefings and updates on the latest developments. This includes information on how to best look after you and themselves.

We keep them continually updated so that they may assist you with any queries or concerns you may have.

Transmission

The Coronavirus is not an airborne disease. The quality of the air within aircraft cabins is not a major source of concern.

Transmission of Coronavirus occurs via direct physical contact with infected respiratory droplets. Which is why it is very important to follow all advice and to avoid touching your eyes, nose, and mouth.

Airports

At airports you will see staff wearing protective gear, more hand sanitizer stations, increased cleaning procedures and lots of awareness. Temperature checks are conducted on arrival. At check in there will be some health questionnaires that the authorities are conducting.

It’s essential that we all do our individual part to combat the spread of coronavirus.

Well-Being & Travel Tips

Regularly washing your hands is one of your best defences against COVID-19. Wash your hands with soap and water for at least 20 seconds. It is also recommended using an alcohol-based hand sanitiser product.

Avoid touching your mouth, nose and eyes.

The use of face masks is unproven as a defence against the infection. Some people may feel reassured wearing a mask. If you do, then please follow proper procedures for the use of a mask and more important for the disposal.

Prevention of Infection

We all have a responsibility towards our own health. It is important we understand how to protect ourselves against infection

  1. Try to avoid direct physical contact with any person that is ill.
  2. Wash your hands regularly, for at least 20 seconds, using soap and water or an alcohol-based hand sanitiser.
  3. Try to avoid touching your face (particularly your mouth, nose and eyes) unless you’ve just washed your hands properly.

Symptoms

Symptoms of Coronavirus are very similar to the common cold and flu. In particular having a temperature/fever and a cough. If you are experiencing such symptoms you should contact a medical practitioner.