Suspension of Service: Rome - Geneva Route

In response to the latest developments in the COVID-19 outbreak around the world, Kenya Airways has suspended its flights on the Rome – Geneva route effective Friday 13th March 2020 until 30th April 2020.

We have also activated our Crisis Management protocol to proactively address situations as they arise and implement appropriate actions.

We continue our engagement with the relevant ministries and Government agencies in Kenya and across our network and will provide affected customers with updated information in a timely manner. The situation remains dynamic and we are constantly monitoring any developments. In the meantime, all other flights operate as normal albeit some with an adjusted schedule.

For all our customers who have been affected by the suspension, we will rebook them on alternative flights, extend a full refund to those who would like to cancel their travel or waive booking fees for those willing to reschedule their flights with us to a later date.

We continue to implement high hygiene measures, and we reaffirm that the safety and security of our passengers and employees remains our highest priority.

We sincerely apologise to all our customers for the inconvenience caused.