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Saxon Hotel, Villas and Spa Launches Their Bespoke Mobile Phone AppBy *Krista North, Saxon Hotel, Villas and Spa
The Saxon Hotel, Villas and Spa is proud to share brand-new technology introduced at the hotel to improve our guests’ experience: a bespoke mobile phone app for a contactless and touchless Saxon experience.
The Saxon App
We are delighted to offer Saxon guests a new and exciting experience at the hotel with the newly developed bespoke Saxon Hotel app. The wealth of experience from operating the Saxon Hotel for 21 years and the changed travel environment have been combined and have resulted in the launch of our own beautifully designed app, integrated with operating systems at the hotel to offer a seamless guest journey.
This exciting new bespoke app allows guests access to a wide range of hotel services at the click of a button from their own personal devices. Guests have the option to check in online, use their phone as their hotel suite key, make a restaurant booking or order room service to name a few. All the menus of our dining outlets can be perused on the app, and guests can also explore the spa offering as well as make spa bookings with the use of this technology.
Guests will be able to browse newspapers and reading material as well as interact with the Saxon team through the app via the chat box or send direct messages to one’s own butler, reception, housekeeping or maintenance – with a special section ‘Saxon Concierge Recommends’ allowing guests to plan and book excursions in and around Johannesburg with the help of our knowledgeable concierge. Additionally, the app is fully integrated to allow use of the guest’s own device to contact hotel extensions using their own phone instead of the telephone in the hotel suite.
The Saxon app can be found in the Apple and Android app stores under ‘Saxon Hotel App’ and can be used by all; many of the features are available for use even if you are not staying at the hotel or do not have a reservation yet. Click here to watch the launch video for the app.
Saxon Managing Director, George Cohen, noted: “It is extremely exciting for us at the Saxon to be able to evolve with the times, and this being done exponentially during a time where COVID has been the headline for so long. We have chosen to ensure that we stay top of mind to our discerning guests, taking our personalised service to the next level by introducing several technological enhancements. We see these enhancements as contributors to the guest experience, rather than replacing the heart of hospitality and something that we pride ourselves in - The Saxon Journey.”
The Saxon Hotel, Villas and Spa reopened on 1 May 2021. Details on the measures put in place to ensure the safety of guests can be found on the Saxon website at www.saxon.co.za/covid-19-hotelnews/