British Airways

Transport

Address:
Waterside HABG, PO Box 365, Harmondsworth, UB7 0GB
Member Number: 201062 Tel: +44 (0) 844 493 0787

News

18 August 2017

Air Berlin Update

Please note that our oneworld partner, Air Berlin (AB) are continuing to operate as normal and their relationship with British Airways and the oneworld Alliance remains unchanged. If the situation changes in anyway then we will publish an update for you.

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04 August 2017

Threatened industrial action by Mixed Fleet Unite – 16-30AUG

All British Airways customers will be able to fly to their destinations, despite a further period of threatened industrial action by Mixed Fleet Unite, which represents one of our five cabin crew fleets. Mixed Fleet Unite has said it will take industrial action between Wednesday 16 to Wednesday 30 August (inclusive). We recognise the uncertainty that Mixed Fleet Unite’s threat is causing and would like to reassure customers that the vast majority of our services will be unaffected. We ca…

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03 August 2017

Immigration delays

The media are reporting on Passport Immigration queues at several European airports with customers experiencing delays due to extra checks on both arrivals and departures. The main delay issues which ebb and flow at different parts of the day are in Lyon(LYS), Milan Linate (LIN), Madrid (MAD) and Barcelona (BCN), but other airports are affected as well especially on peak days on some of the Spanish islands. Please advise our customers if they mention these delays that British Airways flights c…

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02 August 2017

Unite strikes - industrial action (2-15 August)

All British Airways customers will be able to fly to their destinations, despite further industrial action by Mixed Fleet Unite between Wednesday 2 August and Tuesday 15 August (inclusive). The union represents one of our five cabin crew fleets. We expect to operate virtually a full schedule but will be merging a very small number of Heathrow services. Affected customers are being notified of their new flight details with as much notice as possible. We are planning to operate our normal schedu…

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19 July 2017

Orly route transfer (from LHR to LCY)

For commercial reasons, British Airways will transfer all London Heathrow (LHR) – Paris Orly (ORY) services to London City (LCY) from Winter 2017 onwards. Find out more

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30 March 2017

Lima suspension Winter 2017 - Customer Guidelines

British Airways has suspended services between London Gatwick (LGW) and Lima (LIM) for winter 2017. For further information please see link below.  Find out more We recommend you continue to check the link above for further updates.

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29 March 2017

Winter 2017 Increased frequency to LAX, MSY & GIG

British Airways will increase frequency from London Heathrow (LHR) to Los Angeles (LAX) , New Orleans (MSY) and Rio de Janeiro (GIG) during the Winter 2017 season.  Key changes · Season starts 29 October 2017 · London Heathrow-Los Angeles will increase from 14 pw to 21 per week · London Heathrow - New Orleans will increase from 4 pw to 5 per week · London Heathrow-Rio de Janeiro will increase from 5 pw to 6 per week Additional Frequency Flight num…

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27 March 2017

New UK cabin baggage security requirements

British Airways is complying with the UK Government’s new security requirements for cabin baggage on direct flights from the following countries to the UK:- · Egypt, Jordan, Lebanon, Saudi Arabia, Turkey and Tunisia (non-BA point) All customers on direct flights from these destinations will not be able to carry laptops, tablets and larger mobile phones in their cabin baggage. Only mobile phones smaller than the following dimensions will be allowed in the cabin:- Length: 16cm x Wid…

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07 March 2017

Cashless payment at LHR, LGW and North America airports

From 1 April 2017, we will be unable to accept cash payments at many of the airports we operate from, such as London Heathrow, London Gatwick and in North America. This includes all types of payments, such as for extra bags, additional/exit row seats, changes to tickets, service charges, etc. Customers who cannot pay with a credit or debit card should check with a member of our airport staff for available options for converting cash to a payment card as this varies by airport: London Heathrow:…

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02 March 2017

Industrial action 03-09 MAR 2017

Mixed Fleet Unite has announced that it intends to hold a further period of industrial action involving one of our five cabin crew fleets between Friday 3rd to Thursday 9th March 2017. Flights on Friday 3, Saturday 4, Sunday 5 March We can confirm the following details:- All flights to and from London Gatwick will operate as normal All flights to and from London City will operate as normal The vast majority of flights to and from London Heathrow will operate as normal As part of our contingenc…

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28 February 2017

Threatened Industrial action 03-09 March

Mixed Fleet Unite has announced that it intends to hold a further period of industrial action involving one of our five cabin crew fleets between Friday 3rd to Thursday 9th March 2017. We will once again ensure that all our customers will travel to their destinations. Contingency plans will be published next week to customers who have bookings on the further days of threatened industrial action. Please thank our customers for their support and understanding. For our Trade Partners • …

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27 February 2017

Removal of Therapeutic Oxygen on Short-haul Flights

British Airways will no longer be providing therapeutic oxygen on short-haul flights departing on or after 1st February 2018. This also includes short-haul segments connecting to and from long-haul flights. Customers requiring therapeutic oxygen on short-haul flights will be required to make their own provisions for all short-haul segments of their itinerary.  Advice for customers Accepted oxygen provisions are outlined on the ba.com Travel Assistance pages: www.britishairways.com/en-gb/i…

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16 February 2017

Industrial action 17-20 February 2017

All British Airways customers will be able to fly to their destinations between Friday 17th and Monday 20th February 2017 despite 4 days of proposed industrial action by Mixed Fleet Unite, which represents one of our five cabin crew fleets. As part of our contingency plan, we will be merging a very small number of flights to and from Heathrow, equating to about 1% of flights across our global network. Customers affected are being contacted with the options available for them. Advice for custom…

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14 February 2017

Threatened industrial action - 17-20 FEB 2017

Mixed Fleet Unite has announced that it intends to hold a further period of industrial action involving one of our five cabin crew fleets on Friday 17, Saturday 18, Sunday 19 and Monday 20 February 2017. We will once again ensure that all our customers will travel to their destinations. We will publish our contingency plans on Tuesday 14 February to customers, who have bookings on the four proposed days of threatened industrial action.  Please thank our customers for their support and und…

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10 February 2017

Abuja airport closure

British Airways daily services between London (LHR) and Abuja (ABV) will be temporarily suspended due to essential runway maintenance work taking place between 8th March to 18th April 2017. For more details and further updates please follow the link below. Find out more

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03 February 2017

A further reminder regarding through check-in when customers are travelling on separate tickets

Through check-in is possible when a customer has separate BA-125 or any oneworld partner tickets issued in the same booking and they are travelling on connecting flights between BA and/or a oneworld partner. It is not possible when tickets are issued on completely separate PNR’s, whether these are all BA-125 or on any other carriers’ tickets. The following table may help: - Ticket Type Tickets issued in the same booking Through Check-in Possible? …

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01 February 2017

Changes to UK credit card fees - update

British Airways announced a change to its credit card fee for consumer and trade bookings in mid-November 2016 to be effective on 14 December 2016. This was initially delayed until 31 January but we have since been advised that there will be a further slight delay, with these changes now not being implemented until 07 February 2017.

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27 June 2016

Refund cancellation fees - Update

Following the introduction of recent automated refund policy, British Airways has reduced some cancellation fees as follows. Cancellation fees have been reduced by half (50%) on the following fares/markets: o All premium fares o Non-premium fares ex-Middle East, Central Asia, Africa, South Asia, South East Asia and South West Pacific The new policy is applicable to the majority of: - Public short haul fares - Public long haul fares* - Private CAT25 fares which are determined by public fares ab…

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20 May 2016

Extra Cape Town services in January and February 2017

In line with commercial demand, British Airways will be providing extra Cape Town services in January & February 2017.  An extra 11 rotations on Heathrow – Cape Town on selective dates in January and February during the peak travel period. An extra 11 rotations on Heathrow – Cape Town on selective dates in January and February during the peak travel period.  Cape Town schedule (01Jan2017 to 08Jan2017 & 03Feb2017 to 26Feb2017) &n…

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13 May 2016

Changes to Refund Cancellation Fees Amendment

For further information regarding changes to refund cancellation fees please contact your Account manager.

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12 May 2016

Changes to Refund Cancellation Fees

From today 10 May, British Airways will begin implementing a change to the refunds policy for British Airways (BA) fares. This will enable our trade partners to automate refunds as it will use industry standard ATPCO Category 33. The automation will lead to a reduction in the time taken to process refunds for British Airways customers. We will begin this process with public fares, and later private fares, helping to streamline the overall customer experience The main driver behind this change …

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10 May 2016

Wi-Fi to be rolled out across BA aircraft from 2017

IAG, parent company of British Airways has announced plans to install high-speed inflight connectivity across 118 of BA's long-haul aircraft from Q1 in 2017. The agreement between IAG and in-flight connectivity specialist GoGo will also see Aer Lingus and Iberia aircraft fitted with the same next generation satellite–based system, making IAG the first European airline group to use GoGo's latest technology called "2Ku". The state of the art technology will provide greate…

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25 April 2016

New Short Haul fare structure

Following on from the launch of a new short haul economy fare structure in March 2016, the next phase of this project is the addition of fare product names on ba.com. This will happen with a new ba.com release scheduled for tomorrow. The new fare products will now be known as Basic, Plus and Plus Flex for all point to point journeys to and from Europe. Please find attached the product attributes of each

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11 April 2016

Latest British Airways app improvements

The British Airways app has now become even better with the introduction of multiple boarding passes and a new iPad version. Multiple boarding passes: Boarding British Airways flights has just got easier for families and friends travelling together thanks to the introduction of multiple mobile boarding passes. Previously, each person had to each carry their own smartphone to show their mobile boarding pass to go through security or board a flight. But now up to eight individual mobile boarding…

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08 December 2015

Standardised check-in and bag drop closure times

British Airways has begun the process of standardising check-in and bag drop closure times at airports across our network. The new standardised time for UK domestic and short haul customers to check in and drop their bags is up to 45 minutes before departure. The new standardised time for long haul customers to check in and drop their bags is up to one hour before departure. Customers should check their timings before they travel to ensure that they arrive at the airport in good…

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25 November 2015

British Airways and skyscanner launch an industry first trail to benefit travelers

In an industry first, British Airways is teaming up with Skyscanner to trial a new way to help customers make more informed decisions about the airline they’re flying with when they book with the airline via a travel search engine. The trial, which started this week, will see British Airways become the first global airline to offer tickets using the New Distribution Capability (NDC) standard, an International Air Transport Association (IATA) initiative that offers customers a more inform…

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27 October 2015

New e-passport gates at Terminal 5

New e-passport gates at Terminal 5 make arrivals easier. 15 of the newest generation E-passport gates have now opened at London Heathrow Terminal 5, allowing arriving customers to get through the UK border more quickly. Automated e-passport gates offer an alternative to conventional passport checks. Customers simply scan their e-passport at the barrier. The system runs a face recognition check against the chip in their passport and then, if they’re eligible to enter the UK, the gate will…

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24 September 2015

Alternative lounge arrangements during Gatwick terminal development

As part of Gatwick Airport’s investment plan for 2016, the British Airways First Lounge and Galleries Lounge at London Gatwick will close for building work in January 2016. From this time, customers will be invited to use the North Terminal No 1 Lounge, which is being increased in size to accommodate British Airways’ customers.

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17 September 2015

The first refreshed 747 is on its way to New York (JFK)

Seat and cabin interiors New seat foams and fabrics for Club World, World Traveller Plus and World Traveller in keeping with our latest new aircraft interiors for a consistent look and feel. More personal space under the seats for World Traveller Plus and World Traveller customers. New stylish LED lighting with tints of blue will enhance the on-board experience and benefit customers as a means of reducing jetlag. New carpets and curtains will further enhance the on-board experience. There will…

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26 August 2015

Unaccompanied Minor Declaration Forms

Unaccompanied Minor Declaration Forms no longer have to be completed in advance of travel. Forms will not be posted to customers nor available for you request online. Declaration forms will only be available at airport check in desks (worldwide), where they should be completed and signed by customers. There is no change to the rest of the unaccompanied minor booking process and you should continue to add relevant information to the PNR. Find out more about unaccompanied minors on batravel…

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