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SA seek to introduce Tourism Protector
South Africa seeks to introduce a "Tourism Protector"
For the first time in the global tourism sector, SA legislation seeks to make provision for the establishment of a tourism protector, so that management can deal with complaints and encourage regulation of the industry.
Minister of Tourism Mr Marthinus Van Schalkwyk said the aim is to provide for the development and promotion of sustainable tourism for the social, economic and environmental benefit of all citizens.
A new Bill states that among other things the Tourism Protector will receive complaints in respect of any tourism services, facilities or products. In addition the Protector on his or her own initiative or in response to a proposal from persons conducting business within a particular sector will make recommendations to the Minister of Tourism.