British Airways - Update on African Destinations

British Airways has announced that it is growing its African frequencies and improving connectivity through London Heathrow.

In West Africa it will increase its daily services to Ghana by three a week from October 27. This will bring the total number of weekly services up to 10.

It will also add a fourth weekly service to Sierra Leone and Liberia.

In East Africa it will add an additional frequency to Uganda to offer four weekly flights. The schedule will be amended to offer better connections to other international services though Terminal 5.

North African services have been bolstered by a fourth weekly flight to Tripoli.

South African customers are already able to make bookings for the A380, the airline’s largest and most modern aircraft, which begins flying to Johannesburg on February 12. This is only the third A380 route to be announced after Los Angeles and Hong Kong.

However, BA has also announced to stop operating into Lusaka, Zambia.

The final London Heathrow-Lusaka service will operate on Friday, 25 October 2013, with the return LUN-LHR on Saturday, 26 October 2013.

Advice for British Airways ticketed customers on suspended LHR-LUN services  

Route affected

London Heathrow (LHR) - Lusaka (LUN) - London Heathrow (LHR)

Tickets issued by

2 September 2013

Ticket travel dates

On or after 27 October 2013

Rebooking allowance

Rebook onto an earlier British Airways LHR-LUN-LHR service departing before 27 Oct 2013 If the same booking class is not available then the lowest class in the same cabin may be booked

Reroute option

Reroute onto British Airways services • London Heathrow (LHR) - Nairobi (NBO) - London Heathrow (LHR) • or London Heathrow (LHR) - Entebbe (EBB) - London Heathrow (LHR) • or London Heathrow (LHR) - Johannesburg (JNB) - London Heathrow (LHR) for travel as close to the original date as possible. If the same booking class is not available then the lowest class in the same cabin may be booked. Note: Please advise the customer that the onward travel between the new British Airways gateway and Lusaka (LUN) will be at the customer's own expense, including consequential expenses. A remark must be inserted to state that the customer accepts the alternative gateway and that they understand any additional costs are at their own expense

Rebooking onto other airlines

There are no other rebooking guidelines using any of our airline partners at this stage. We are in contact with other airlines to see if they may be able to offer assistance to British Airways customers. We will update these guidelines as and when agreed

Destination change on tickets

Yes - Customers may use the value of their ticket towards the purchase of a new ticket to an alternative destination

Refunds Allowed

Yes

Notes

Once the customer accepts a rebook option and their ticket is reissued, further changes are according to the fare rules from original ticket