Ethiopian Airlines launches Mobile SMS Communication

Ethiopian Airlines announced the commencement of its Mobile Short Message Service (SMS) information system for easy access to flight information and cargo tracking for customers which started November 21, 2014.

The service makes it easier than ever for Ethiopian customers to check flight status and cargo shipment information by sending a mobile short code SMS text to 8611 messaging number. This is part of a project called “Mobility” which will enable customers to conduct full transaction with Ethiopian Airlines from online booking, ticket purchases, check in and seat selection and so on with their mobile phone.

The service allows Ethiopian customer to check flight availability, departure/arrival time, flight status and cargo shipment tracking information instantly. Persons welcoming passengers on Ethiopian flights can now check the exact arrival time of expected flights with simply texting 8611 with “f” followed by the flight number or “r” followed by the route they are expecting. At the same time, cargo customers may track the whereabouts of their shipment by texting “c” followed by their Air Way Bill number of shipment without the need to come to Ethiopian Airlines Cargo terminal prior to the arrival of the shipment. Guideline for using the system can also be obtained by texting “i” or “help”.

In today’s digital era, customers want to have access to real-time and personalized information at the tip of their fingers using mobile devices. The launching of this SMS service is only the beginning of a grandiose plan to use a new system called “Mobility” which is mobile digital channels for enhancing customer experience.

 

Ethiopian Airlines announced the commencement of its Mobile Short Message Service (SMS) information system for easy access to flight information and cargo tracking for customers which started November 21, 2014.

The service makes it easier than ever for Ethiopian customers to check flight status and cargo shipment information by sending a mobile short code SMS text to 8611 messaging number. This is part of a project called “Mobility” which will enable customers to conduct full transaction with Ethiopian Airlines from online booking, ticket purchases, check in and seat selection and so on with their mobile phone.

The service allows Ethiopian customer to check flight availability, departure/arrival time, flight status and cargo shipment tracking information instantly. Persons welcoming passengers on Ethiopian flights can now check the exact arrival time of expected flights with simply texting 8611 with “f” followed by the flight number or “r” followed by the route they are expecting. At the same time, cargo customers may track the whereabouts of their shipment by texting “c” followed by their Air Way Bill number of shipment without the need to come to Ethiopian Airlines Cargo terminal prior to the arrival of the shipment. Guideline for using the system can also be obtained by texting “i” or “help”.

In today’s digital era, customers want to have access to real-time and personalized information at the tip of their fingers using mobile devices. The launching of this SMS service is only the beginning of a grandiose plan to use a new system called “Mobility” which is mobile digital channels for enhancing customer experience.