Atta Service Reminder: Atta24 Crisis Call
Atta’s service for members called Atta24 Crisis Call is a free incident management system, developed by Atta and SATIB insurance brokers.
This important service is managed by SATIB’sincident management team and gives Atta members access to a highly qualified professionals in the immediate phase following an incident providing a remote incident management service.
What is Atta24 Crisis Call?
“This exciting addition to the Atta member benefits is the outcome of a process brought about through mutual understanding of the industries needs and a common vision to place Africa at the forefront of responsible and safe travel globally.“ Said Andre du Toit, Director of SATIB “We are confident that exposure to this unique and well drilled team will allow Atta members to navigate through the mine field of potential exposures that lie hidden within each incident and ensure the best outcome time after time.”
Atta24 Crisis Callforms an integral part of Atta’s risk management strategy for African operators and can (and indeed SHOULD) be coupled with medical emergency evacuation policies that can cover guests, staff or both. Management of any critical situation by SATIB’s specialist team will minimize the loss and maximize the outcome. The field of litigation has changed drastically with liability becoming an onerous threat to all operators and for this reason this additional support is pivotal in taking the load off your shoulders by managing the incidents and controlling exposure. The scheme operates in much the same way as other services offered by Atta’s legal & medical advisors. Members will get initial access to the crisis team and if the incident is complex a billing scheme will kick in on an hourly basis.
Critical incidents impose a threat of loss – something bad happening that may cost life, limb, and money, loss of reputation, property or asset damage or business interruption. The incident management team fall under the banner of Critical Incident Management Services (Critical IMS), a 100% owned Group Company who have been re-writing the way incidents are managed in Africa for almost a decade.
In an exclusive agreement with SATIB, Atta members will have access to the Critical IMS team in the immediate phase following an incident to ensure the Incident Action Plan is correctly set up with your team.
Management of these situations by our specialist team minimise the loss and maximises the outcome. The field of litigation has changed drastically with liability becoming an onerous threat to all operators and for this reason we offer additional support by taking the load off your shoulders by managing the incidents and controlling exposure.
Atta24 Crisis Call benefits at a glance:
· One number access for crisis help 24/7/365
· Tele-medical consultations
· Creating an Incident Action Plan (IAP)
· Guidance on proposed implementation of the IAP
Excluded (but immediately available on a fee for service basis should incident be complex enough to require it):
· Remote management of rescue and medical staff
· Incident notification to all stakeholders
· Facilitate consultation with subject matter experts e.g. snake bites, kidnap and ransom
· Hospital referrals for admissions
· Medical evacuations
· Post traumatic assessment and counselling
· Media management
· Legal liability management
· Facilitating and obtaining payment from insurers
To ensure the best outcome in the event of an incident many things need to be done concurrently and unless coordinated by a trained individual with access to the best and most appropriate resources, things can go horribly wrong.
Type of incidents that we handle:
• Medical emergencies - illness or onset of potentially serious symptoms • Trauma and accidents • Exposure to blood, poisons or other hazardous materials • Assault, rape, kidnap or other crime • Psychologically traumatic events • Fire or other natural disaster
Atta24 Crisis Call +27 1000 70230
Backup numbers: +27 82 347 8648; +27 79 888 8220
For more information please contact André du Toit, SATIB director, via dedicated email address for Atta members email@example.com
T+27 (0) 82 446 1697
When calling the emergency line, please state your company name holding the Atta membership. This will then be checked against the records.
Note: SATIB clients have FREE access to the full incident management service and those with Guest and Staff Evacuation policies are comforted by having an insurance product to pay for the eventual costs. To view the complete incident management service please visit www.criticalims.co.za