Hotels to Be Classified in Uganda

Uganda Tourism Board stepped up plans to grade the country's hotels, with a refresher training for assessors, ahead of a classification exercises in May and June.

According to James Ssebaggala, the UTB quality assurance coordinator, the rating exercises will evaluate the hotels' quality of service, accommodation facilities and labour hired.

UTB public relations officer Vincent Mugaba says only 29 of Uganda's over 3,000 hotels are classified. Rating the facilities, he says, will help standardize and professionalise the hospitality industry, which is critical to the tourism sector.

"By classifying the hotels, it will push owners to work for excellence and also improve on service delivery," Mugaba told The Observer at the opening of the two-day training in Kampala on Monday.

In its guidelines for "Classification of Accommodation Facilities and Restaurants 2014", UTB says the exercises follow star-rating criteria used by all states in the East African Community. Motels and restaurants have star ratings from one to three and hotels from three to five.

Across the EAC, accommodation facilities fall in one of five categories: town hotels, vacation hotels, motels, villa cottages, serviced apartments, lodges and tented camps. A one-star establishment has the basic facilities that provide functionality and comfort to the guest, while five-star establishments provide a high degree of luxury and ambience.

Source: AllAfrica