Jambojet Launches Pre-Departure Notification Service

Kenya’s low cost carrier Jambojet has teamed up with 15 below to launch a new service to enhance passenger experience and streamline business operations.

15below is a privately-owned software development company based in the United Kingdom that creates systems and workflows to manage travel services.

The automated pre-departure notification service will enable the carrier to communicate pre-flight information such as online check-in times; cross-sell baggage; and seat selection to passengers via email and text message.

“We are investing in personalized passenger communications to ensure we continuously improve our service offering in order to achieve growth in the business as well,” said Jambojet CEO Willem Hondius.

The notifications will also include destination-specific weather forecasts and ancillary offers to drive additional revenue streams for the company.

The introduction of the pre-departure notification follows the earlier launch of the automated disruption notification and is part of a five year partnership Jambojet signed with 15below to provide a range of passenger notification modules in support of its growth plans.

The CEO and co-founder15below Nicholas Key added, “Our partnership with Jambojet is growing from strength to strength and we’re honoured to be working with the carrier. The launch of its pre-departure services is sure to raise the benchmark within the African market, illustrating that personalised communication really is key to delivering a great passenger experience and value for business.”

The Kenya Airways brand flies to seven domestic destinations in Kenya. Its business model aims to enrich passenger experience to build long-term customer loyalty whilst keeping operating costs minimal.

Source: Footprint to Africa