Rwanda: Tourism and Hospitality Establishments Get Star Grading

Rwanda currently has three five-star and seven four-star hotels up from two five-star and four four-star establishments in 2012.

This is according to the latest grading and licensing exercise by Rwanda Development Board. The board graded and licensed hospitality operators in accommodation, restaurants, tour operators and tour guides, among others.

A total of 75 tourism facilities had applied for licences and grading with 67 making the cut, among them 50 hotels.

The facilities awarded five-star category yesterday include Kigali Serena Hotel, Kigali Marriott Hotel and Radisson Blu Hotel.

A five-star hotel or restaurant has the highest rating and is considered a top notch, world-class facility in areas such as hospitality and service delivery.

Four-star facilities include Lemigo Hotel, Hotel des Mille Collines, Ubumwe Grande Hotel, Hotel Golden Tulip La Palisse (Nyamata), Gorilla Golf, Sabyinyo Silverback Lodge and Lake Kivu Serena.

At least 19 hotels received three-star category, 18 fell into the two-star category while one was ranked as a one-star facility.

Sabyinyo Silverback Lodge, a recent entrant onto the local hospitality sector, was ranked as a four-star lodge.

The grading exercise is in compliance with 2014 tourism law which was gazzetted and passed by cabinet in October 2016.

The exercise is expected to drive facilities to continuously improve in terms of quality as they are reviewed every two years with possibilities of upgrading or downgrading.

For instance, in the last grading exercise in 2011, Nyarutarama-based Manor Hotel was ranked as a four-star facility but has since dropped to a three-star category.

To receive licences and respective grading (for hotels) facilities made applications via a web portal and deposited an application fee of Rwf80,000.

Following submission of registration documents, the facilities were subjected to physical inspection by a team of hospitality experts.

All hospitality and tourism businesses in the country will henceforth be required to be licenced under one of the five categories; accommodation establishments; restaurants, bars and nightclubs; tour operators, guides and travel agents; tourism information centres; and cultural tourism facilities.

Rwanda Development Board chief tourism officer Belise Kariza said the licensing grading exercise, which is of international standards, is aimed at ensuring regulation and standards in the secto

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Source: All Africa