+44 20 7937 4408 info@atta.travel
Join Atta Log in

Member News

Previous Posts
Archives
02 April 2018

Jenman African Safaris Upskills and Develops Guides At Annual Training

By Marguerite Engelbrecht, Jenman African Safaris

We are proud to work with some of the best guides in the industry. In order to keep them (and us) at the top of the game, staff development is very important at Jenman African Safaris. Training has many benefits for staff. They acquire new skills, increase their contribution to the business and build on their self-esteem. Regular training develops the skills of employees and ensures they are at the forefront of the industry as well as feeling valued and invested in. We arrange an annual guide training that takes place over three days, where our most ambitious and new guides come together to learn, share and socialize. It's also a time for showing our appreciation with a fun party at the end. This year 40 guides and drivers got together in Victoria Falls and were trained by Jeromy Dacey our Head of Operations, Valerie Benson our Tour Manager, and Katja Quasdorf our CEO.  The following important topics were covered:

  • Guide briefings: main departure briefing and daily briefings with guests – procedure and importance
  • Guide responsibilities, pre-tour, during the tour, and post tour
  • Customer Service
  • Good Guiding Practices – Ensuring guests get the best experience & Sharing local knowledge
  • Health and Safety
  • Vehicle training
  • Our company vision and the Grow Africa Foundation
  • Announcement of Guide of the Year and Driver of the Year

 Click here to read in more detail about what was covered at this year's event.