Update from Ethiopian Airlines

Dear Partner

Due to ongoing Covid uncertainty and in anticipation of some aftershocks for a period of time to come, schedule/capacity adjustments continue to be challenging tasks from an airline perspective.  One of the direct immediate impact of this is to our mutual clients who we may need to get in touch with at a very short notice.  It is therefore mandatory that we have ready access to our mutual customer’s up to date contact details in the PNR, failing which can cause operational issues for ET but more importantly inconvenience to our mutual customer(s).

Accordingly, with immediate effect Ethiopian Airlines is enforcing IATA’s Resolution 830D in all markets.  This requires our trade partners to insert passenger contact details (telephone number and email address, preferably both at origin and destination) in the PNR.  You are therefore requested to please ensure that your relevant teams are aware of this mandatory requirement for all ET bookings.  Any resulting claims etc. from the customer due to the failure to provide this information shall be deemed sole responsibility of the booking agent to settle/manage.

In an unlikely situation if customer is not willing to provide contact detail please insert the booking agency email address and phone number(s).

For correct GDS commands/entry formats please contact your GDS help desk and/or refer to the attached ‘’GDS commands’’ guide.

Last but not least please note that ET shall use these contact details exclusively for operational notifications, e.g. flight cancellation, schedule change, etc. and shall not use these details for sales & marketing purposes.